Definition

First Line Response provide short-term immediate response and follow-up services, including emotional and practical support, to people in situations of distress. They include police, fire, ambulance, crisis and distress programs, victim support services, mental health, and other community service agencies. We have identified a catalyst agency who will support all first line response in coming together to better identify, reach and respond in a coordinated way to vulnerable people in neighbourhoods who need life-long support but who are not well served through current systems. Vulnerable citizens can be identified based on readily observable signs of isolation, distress, or frequent, but sub-optimal use, of response services. By taking steps to first understand what͛s most important to the person needing help, joining up services (e.g. police and mental health response), and pooling collective community strengths and resources, the community will be better enabled to create a meaningfully and lasting connection with people who are difficult to reach while also protecting public safety and security.

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Outreach Program

Neighbours, families, citizens, first line responders (police, fire, EMS, mental health, etc) and service agencies will be encouraged to call the Distress Centre of Windsor-Essex when they become aware of a distress situation (e.g., citizen living at risk or in distress) that they cannot deal with directly, and when a shared community response is the most appropriate course of action.

In appropriate situations, a ͞situation table͟ or community case conference will be organized at Family Services Windsor to organize the most appropriate shared community response.

What do I get?

If I become distressed, I will be identified by neighbours or first line responders. Police, fire, ambulance, mental health, and social service agencies will work collaboratively to better identify, reach and respond to me in a coordinated way, and pool agency and volunteer strengths and resources to offer me help that is meaningful to me.

We Need Your Help

  • Share your experiences to help build a community system that works for you
  • Identify people who could benefit from compassionate care
  • Volunteer to be a Coach
  • Join a Neighbour Exchange
  • Be kind to others, naturally
  • Reach out to people to ask “How can I help?”
  • Discuss with others about what you can do to improve community quality of life
  • Like us on social media
  • Support our Give 65 event (February 2017)