First Line Response provide short-term immediate response and follow-up services, including emotional and practical support, to people in situations of distress. They include police, fire, ambulance, crisis and distress programs, victim support services, mental health, and other community service agencies. We have identified a catalyst agency who will support all first line response in coming together to better identify, reach and respond in a coordinated way to vulnerable people in neighbourhoods who need life-long support but who are not well served through current systems. Vulnerable citizens can be identified based on readily observable signs of isolation, distress, or frequent, but sub-optimal use, of response services. By taking steps to first understand what͛s most important to the person needing help, joining up services (e.g. police and mental health response), and pooling collective community strengths and resources, the community will be better enabled to create a meaningfully and lasting connection with people who are difficult to reach while also protecting public safety and security.